02-06-2021 20:35
02-06-2021 20:39 - edited 02-06-2021 20:40
02-06-2021 20:39 - edited 02-06-2021 20:40
Unfortunately we cannot access accounts on here.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
02-06-2021 20:48
02-06-2021 21:23
02-06-2021 21:23
It may be worth registering for assisted services https://community.o2.co.uk/t5/Access-For-All/Access-For-You-Registration/m-p/1208916#M370 and I'll ask @O2Lisa to see if she can help in the morning.
02-06-2021 21:30
02-06-2021 21:35 - edited 02-06-2021 21:35
02-06-2021 21:35 - edited 02-06-2021 21:35
I honestly wouldn't know but it sounds feasible.
Maybe worth asking customer services on live chat to change it to £5.00 cap.
03-06-2021 08:08
03-06-2021 08:08
Thanks for the tag @MI5
I'll message you privately @MrWizard21 and look in to this for you