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Porting within O2

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MartyHopkirk
Level 1: Joiner
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on ‎06-04-2020 16:44

on ‎06-04-2020 16:44

Hi, i am coming to the end of my contract, and have purchased a new Samsung phone and contract from a third party online shop as O2 just couldn`t compete with the deal i was offered, my problem is, i would like to keep my old number.

I have no joy at all getting my old number ported to my new contract.

The online service for this is temporarily out of order due to the Coronavirus outbreak.

PLEASE HELP i`m going mad.

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MI5
Level 94: Supreme
In response to MartyHopkirk
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on ‎07-04-2020 12:33

on ‎07-04-2020 12:33

You cannot do it online.
You must call to migrate your number.
Online is for porting only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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O2Lorna
O2 Support
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on ‎06-04-2020 16:46

on ‎06-04-2020 16:46

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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jonsie
Level 94: Supreme
In response to O2Lorna
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on ‎06-04-2020 16:48

on ‎06-04-2020 16:48

Customer service need to migrate your number. Until then you will be paying both contracts. Keep trying/

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MartyHopkirk
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In response to O2Lorna
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on ‎07-04-2020 12:31

on ‎07-04-2020 12:31

Yes i know the process, unfortunately the O2 porting page just keeps coming up with a security error for me and my wife, i was hoping some body with more experience might be able to guide me through a different way.

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MI5
Level 94: Supreme
In response to MartyHopkirk
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Registered:

on ‎07-04-2020 12:33

on ‎07-04-2020 12:33

You cannot do it online.
You must call to migrate your number.
Online is for porting only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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