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Porting problems

JAHW
Level 1: Joiner
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‎14-09-2023 09:36

‎14-09-2023 09:36

Hi - after about 20 years with Vodafone I decided to switch to O2.  Sent them the PAC code on Sunday and was told it would switch within 1 business day (as required by OFCOM).  Called late Tuesday to ask what was happening and was told really sorry it will be by 6pm Wedesday latest.  6pm Wednesday was told it will happen in 15 minutes.  Then wait until Thursday.  Now am being told porting has failed, and they are trying something else.  In the meantime people cannot call or text me and I cannot make most financial transactions as they require 2 factor authentication by text to my number.  Can anyone help - I am getting nowhere calling....

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MI5
Level 94: Supreme
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‎14-09-2023 09:51

‎14-09-2023 09:51

@JAHW 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JAHW
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‎14-09-2023 09:56

‎14-09-2023 09:56

I will try thank you!

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