Porting number to O2

[Ali1976]

 Hi, I transferred my number from Virgin media to 02 on Monday 26/12/2022. My number was due to be transferred on 29/12/2022 but did not happen. I called O2 on 30/12/2022 in the morning and was told the issue will be resolved within 4 hours. Obviously this did not happen so I called again in the afternoon on 30/12/22 and was told it will be sorted in next 24 hours. Still did not happen and I called again on 31/12/22 and was told the issue has been escalated and will be sorted asap. We are now evening of 01 Jan and I am still waiting for my number to be transferred. I know it’s bank holidays etc but I did inform them on Friday I can’t log in to remote working without my phone number and can’t access my online bank to make payments etc but no one seems to care. 

[MI5]

@Ali1976 

Number porting teams don't work weekends or bank holidays so the earliest you can hope for is Tuesday unfortunately.

@O2Sarah- will be working tomorrow and can check if it's scheduled for you.

[O2Sarah-]

Good morning 

Thanks for the tag @MI5 

@Ali1976 I will send you a private message so we can look into this.