Please can someone from O2 phone me - I want to leave!

[Anonymous]

I'm absolutely fed up of how impossible it is to cancel and leave your 'service'.

PLEASE phone me whenever you have the time as you clearly don't want to answer when I call.

On hold to 202 for two hours listening to terrible music of such poor quality I thought my ears were going to bleed just to be cut off by an automated message as you'd all gone home.

I have tried several evenings running now without success.

Your 'web chat' service operators just transfer me back and forth between departments.

As I cannot cancel in-store please tell me how I can leave?  Do I need to use mail or will this also be ignored?

Are you actively preventing me from leaving?  If so I'll drop my SIM card off at a store and cancel my direct debit as this is now beyond a joke.

My contract expired a long time ago so it's just a rolling monthly arrangement.  All I would like is a PAC code and to give 30 days notice that I wish to leave. 

Sorry if this post comes across as aggressive but I'm so fed up with how poorly I am being treated.  I work in a customer service environment and am shocked by how bad O2 are.

Regards, soon to be ex-customer, Steve.

[Anonymous]

Hi Steve

I can totally sympathise with you on this one. Have been trying for days on end on an evening trying to get through, in order to get an upgrade.

Unfortunately, you wont be able to request a callback, by posting on here.

The only advice i would give, would be to try at a different time of the day, maybe first thing in the morning if you can.

Sorry cannot be of much help.

[Anonymous]

Nice to know I'm not alone, I'll try 202 tomorrow during a late lunch in the hope it may be quieter.

The support staff are trying their best and likely fighting a system that does not enable them or are just understaffed!

Callbacks work well with insurance companies as they know when work needs doing and keep the customer happy.

[MI5]

I would guess lunchtimes would be busy too unfortunately as many people will be calling at the same time. Early mornings I find are the best time to get through.

[perksie]

They couldn't call you back from the information on here if they wanted to, how would they know who you are?

As above you will have to try again, I suspect they're having trouble with the phone systems as answering times have been bad for quite a few weeks now.

[Anonymous · Accepted solution]

Got through via web-chat and was helped by Sandy then Hussey - top work by both.

I'm sure they can resolve the email address from the forum account to a customer record to obtain my mobile number, given the logon matches that used to access the O2 account itself.

[Bambino]

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@Anonymous wrote:

Got through via web-chat and was helped by Sandy then Hussey - top work by both.

I'm sure they can resolve the email address from the forum account to a customer record to obtain my mobile number, given the logon matches that used to access the O2 account itself.

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This is a customer forum. Apart from some O2 staff who contribute on a personal level, and the staff and moderators who run the website, there is no official O2 presence on this forum.

[perksie]

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@Anonymous wrote:

I'm sure they can resolve the email address from the forum account to a customer record to obtain my mobile number, given the logon matches that used to access the O2 account itself.

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That will never happen for many reasons.

I'm glad you fixed it all by yourself though.