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SouthofNorth · ‎22-10-2020

I am expecting an iPhone 12 to be delivered tomorrow by DPD. I've had numerous O2 packages delivered over the years but I notice tomorrow I am required to present photo ID.

Is this normal? It's not a problem as such but my first and middle names on my passport are the other way around from my O2 account (like many people I am known by my middle name) and am slightly concerned about a refusal.

MI5 · ‎22-10-2020

@SouthofNorth

It does say that is required now but we've not known it asked for, yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-10-2020

@SouthofNorth

It does say that is required now but we've not known it asked for, yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SouthofNorth · ‎23-10-2020

Phone arrived today but no photo ID requested

MI5 · ‎23-10-2020

Splendid

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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