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Phones won’t work in Italy

Jbax
Level 1: Joiner
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I have the travel bolt on, but my phone will not work at all - no data, won’t send texts, internet doesn’t work, etc. Any ideas? 

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MI5
Level 94: Supreme
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@Jbax 

Try manually searching for a different network.

If you have an iPhone, change your data apn to mobile.o2.co.uk 

Check with O2 if you have any roaming bars on your account.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Jbax 

Try manually searching for a different network.

If you have an iPhone, change your data apn to mobile.o2.co.uk 

Check with O2 if you have any roaming bars on your account.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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