Solved: Re: Phone unlocking - Paygo phone on paymonthly

Anonymous · ‎19-03-2013

Hi,

I liked the Nokia 620 and bought it to use with my pay monthly contract. I have not used the phone. When I contacted O2 chat to get it unlocked ( for my trips abroad), they say I have to wait for an year and pay £15.

Is this right ? As far as I know, Paymonthly customers can get it unlocked for free. Isn't it ?

MI5 · ‎19-03-2013

You need to put your contract SIM in the phone and use it, then you get the free unlock. As a PAYG phone it is 1 year and £15.00.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-03-2013

You need to put your contract SIM in the phone and use it, then you get the free unlock. As a PAYG phone it is 1 year and £15.00.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-03-2013

Thank you.

How long I need to use the phone before I can request an unlock code ? Should I give it enough time to get it registered in the O2 systems.

adamtemp64 · ‎19-03-2013

just make a few calls and sms etc should do it

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MI5 · ‎19-03-2013

Usually a day or 2 will be enough.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-04-2013

I submitted the unock request on 22nd March and it's still not done.

Do I need to use the same phone ( put my pay monthly sim) while the unlock request is processed ?

MI5 · ‎02-04-2013

yes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-04-2013

Two days back when I checked with a Customer care agent. It said it is not processed and he will escalate it.

Now, I have my Nokia 620 with my pay monthly sim on it. Shall I contact Web chat again and raise another request ?

Bambino · ‎03-04-2013

Do not use web chat. They have a very bad track record for resolving problems, and are generally useless. Call Customer Services on 202 from your mobile. It's a free call.

I DO NOT WORK FOR O2

Anonymous · ‎03-04-2013

Yea, I could see that. Only problem with call is that I need to hold for so long.

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