19-03-2013 15:04 - edited 19-03-2013 15:10
19-03-2013 15:04 - edited 19-03-2013 15:10
Hi,
I liked the Nokia 620 and bought it to use with my pay monthly contract. I have not used the phone. When I contacted O2 chat to get it unlocked ( for my trips abroad), they say I have to wait for an year and pay £15.
Is this right ? As far as I know, Paymonthly customers can get it unlocked for free. Isn't it ?
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on 19-03-2013 15:14
on 19-03-2013 15:14
on 19-03-2013 15:17
Thank you.
How long I need to use the phone before I can request an unlock code ? Should I give it enough time to get it registered in the O2 systems.
19-03-2013 15:18 - edited 19-03-2013 15:18
19-03-2013 15:18 - edited 19-03-2013 15:18
just make a few calls and sms etc should do it
on 19-03-2013 15:18
on 19-03-2013 15:18
on 02-04-2013 16:14
I submitted the unock request on 22nd March and it's still not done.
Do I need to use the same phone ( put my pay monthly sim) while the unlock request is processed ?
on 02-04-2013 16:24
on 02-04-2013 16:24
on 03-04-2013 10:41
Two days back when I checked with a Customer care agent. It said it is not processed and he will escalate it.
Now, I have my Nokia 620 with my pay monthly sim on it. Shall I contact Web chat again and raise another request ?
on 03-04-2013 11:09
on 03-04-2013 11:09
on 03-04-2013 11:10
Yea, I could see that. Only problem with call is that I need to hold for so long.