Solved: Re: Phone stolen

Anonymous · ‎11-04-2017

Hi,

I've contacted the police to see if they can track the phone. If they are unable to find it is there any way i can reduce the contract since i can't use the minutes/calls/data? and just pay monthly for the phone itself? Or is there anything else you can recommend? thanks

MI5 · ‎11-04-2017

O2 will send you a new sim so you can use your minutes etc.
Lost and stolen advice here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-04-2017

O2 will send you a new sim so you can use your minutes etc.
Lost and stolen advice here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Curr946 · ‎12-04-2017

Don't you have insurance?

Current Phone: Sony Xperia XZ Premium

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