cancel
Showing results for 
Search instead for 
Did you mean: 

Phone signal keeps disappearing in Worcestershire

Anonymous
Not applicable

I too am having prowith you're the signal. Keeps disappearing. I live at DY10 2 and this is the third day of problems. When will it be fixed please?

Message 1 of 9
2,032 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:
I too am having problems with signal in Beaconsfield. for the past 36 hours. Their customer service is the worst it has ever been. No interest is shown whatsoever in trying to help customers understand the problem.

There is a mast down and they're working on it:

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 5 of 9
1,991 Views
8 REPLIES 8

Anonymous
Not applicable

Friends nearby (in B63) have been reporting the same problems.

Message 2 of 9
2,028 Views

Bambino
Level 85: Esteemed
  • 24171 Posts
  • 1054 Topics
  • 3790 Solutions
Registered:

You can check if there are any problems here:

http://status.o2.co.uk/

 

If no problems are showing, you will need to ring O2 and report it.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 9
2,013 Views

Anonymous
Not applicable
I too am having problems with signal in Beaconsfield. for the past 36 hours. Their customer service is the worst it has ever been. No interest is shown whatsoever in trying to help customers understand the problem.
Message 4 of 9
1,994 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:
I too am having problems with signal in Beaconsfield. for the past 36 hours. Their customer service is the worst it has ever been. No interest is shown whatsoever in trying to help customers understand the problem.

There is a mast down and they're working on it:

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 9
1,992 Views

Anonymous
Not applicable
And no idea when it will be sorted? It is terribly affecting my job...
Message 6 of 9
1,987 Views

jonsie
Level 94: Supreme
  • 94721 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

If the status page isn't showing problems in your area you need to report it to customer service who can pass it on to the network team. Until someone reports it they may not be aware of tha problem.

Message 7 of 9
1,985 Views

Anonymous
Not applicable
I have done that 3 times between last night and this morning.
Message 8 of 9
1,983 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

They can't give you a time to fix but at least you know they're onto it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 9
1,974 Views