Phone repair

[Huh_u_exist]

I've sent my phone in for repair it was received monday I was told Monday I would received an email but I have not receive anything as yet no tracking number nothing is this normal

[jonsie · Accepted solution]

All explained here for you @Huh_u_exist 

You won't receive any tracking details until the repair has been assessed.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy