Phone not working and under warranty?

[Jake2]

How do I contact o2 currently to discuss my daughters phone? It’s and A51 and have only had it for a couple of months but has stopped charging/ working in last couple of days. Have tried everything to get it working again but no joy. Would like o2 to take a look at it. Help appreciated as nothing obvious on website currently

[jonsie · Accepted solution]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

or deal direct with Samsung

https://www.samsung.com/uk/support/repair/mobile-device/

[Jake2]

Thanks will try