Phone not arrived and saying there’s no orders in my account.

[Ellie5]

I’m wondering if anyone can help me and shed some light on my query. I purchased a phone and new contract of Friday and opted for the next day delivery of Saturday morning. I understand with everything going on at the moment that there is delays in the postal service but I haven’t had an email since I ordered on Friday and the phone hasn’t arrived. When I use my username and password to login to my 02 account it comes up as no orders or products. The money for the upfront cost of the phone and delivery has come out my account. I’m panicking I’ve been scammed but did do all this through the legit 02 website - panicked !!

[O2James · Accepted solution]

Hi, yes you are correct there are some slight delays in deliveries due to the current situation. You could try with Skype if you have it to try get an update

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[jonsie]

Don't worry, probably out of stock

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Ellie5]

Thank you. I will try this after work. I understand the delays. I just feel I should of received an email about the progress of my delivery since Friday. Thanks for your help and advice

[Kayleigh1990]

I am having the same problem can anyone help?

[Cleoriff]

@Kayleigh1990 

Other than contacting CS, we can't help, sorry. Guide: How to find help & contact O2 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...