Solved: Phone freezing

Ninety · ‎06-09-2021

Can I speak on live chat? Looking for help on how to get problem fixed but can't see live chat

MI5 · ‎06-09-2021

Best to call.
Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎06-09-2021

@Ninety

Best to call.
Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-09-2021

Hi @Ninety

Not sure what phone you have but try holding power and volume down button simultaneously for about 15 seconds. If your phone judders then the home screen should reappear.. If you still want to talk to O2 then try here https://www.o2.co.uk/contactus or browse the shop. Live chat normally pop up there. https://www.o2.co.uk/shop

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