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Phone broken and can't upgrade or speak to O2 customer services

rebeccap
Level 1: Joiner
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on ‎17-04-2020 13:45

on ‎17-04-2020 13:45

Hi,

 

It's bizarre that I'm having to post this query here but there seems to be no way of getting in touch with O2 customer services as all they have is blocked helplines. It looks like there's no email or online chat at all??

 

I broke my phone last night (submerged in water), but only have £50 to pay on my contract so wanted to pay it off and take out a new plan. However that is proving impossible without having my current number in use to recieve the text.

 

Does anyone know how i can take out a new plan without without needing my phone number in use?

 

Thanks

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gmarkj
Level 67: Unsung hero
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on ‎17-04-2020 14:24

on ‎17-04-2020 14:24

Have you tried putting your sim in another phone?
If not, all of the numbers and how to call are in the link below.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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