Phone bill

[R1]

Hello, 

my phone has been cut off because I haven’t been able to pay it this month. 
I really need it as I have children and use it for work purposes now. 
Ive also had a death in the family so wasn’t able to pay it as was off work. 
can I set up an agreement to pay this. 
And I’d also like to know why my bill is a different payment each month. 
I can not afford to be paying over £100 each month I have asked you before to sort this out and give me something cheaper otherwise I have will have no other choice but to leave you guys and go with another provider that will look after me. 
many thanks 

[MI5]

@R1 

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

[madasaf1sh · Accepted solution]

@R1 

You need to speak to the Payment Management Team, who may be able to help. but be aware that o2 can decide not to reconnect you, and your credit file will be affected, and they may also bar your handset. 

You can call them on 0800 902 0217 either borrow a phone, or use Skype details are here Guide: A Guide to Skype 

If you decide to leave o2 and are still in contract you will need to pay off in full any Device Plan and any termination fees.