Phone bill

[Kate20]

Hi! I keep getting a text from o2 that my payment for my phone is over due.this is not the first time and I’m getting annoyed! I already set up a new direct debit like 2 months ago through a phone call and still getting this kind of message. Why don’t you take the monthly payment on my bank account already? Why do i have to pay and extra if it was never my fault?

[madasaf1sh]

@Kate20 

It could be that your bank has rejected have rejected the instruction when it is presented, also if it fails for any reason it will be cancelled. 

Best thing to do is speak to a) your bank and b) o2,  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5 · Accepted solution]

@Kate20 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am