Phone bill

[Megan_orton]

Hi so my money has come out two weeks early and I’m now over drawn in my bank as I was not expecting it to come out this early could I get a refund until the bill is ACTUALLY MEANT TO COME OUT PLEASE

[Megan_orton]

MONEY BACK UNTIL BILL IS ACTUALLY MEANT TO COME OUT

[MI5 · Accepted solution]

@Megan_orton 

You need to speak to customer services but it's most unlikely to have been taken early as it is by direct debit, If it is in error, it can be reclaimed under the direct debit guarantee.

Guide: How to find help & contact O2 

[jonsie]

Payment is always two weeks from the billing date and comes out of your account on the same date every month. It's unlikely that O2 have made an error so maybe you don't understand how your contract works? You are always billed one month in advance.