Solved: Phone Number

Rachel12 · ‎16-11-2020

Am I able to keep my phone number if I move from one account to a new phone account? Different account holders.

MI5 · ‎16-11-2020

Yes you can. You need to ask O2 to migrate the number but permission must be given by the current account holder first.

Easiest way is for both of you to be present when calling O2.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-11-2020

@Rachel12

Yes you can. You need to ask O2 to migrate the number but permission must be given by the current account holder first.

Easiest way is for both of you to be present when calling O2.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-11-2020

Bear in mind the account which you transfer the number from will be terminated and any fees outstanding will have to be paid.

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