Solved: Phone Bill

Anonymous · ‎15-05-2017

Why is my phone bill not a VAT invoice

MI5 · ‎15-05-2017

No one gets a vat invoice anymore unless they ask for it.
They used to do it automatically but it seems to have changed and quite a few report problems in getting one, so good luck when you call CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎15-05-2017

@Anonymous This is not o2 you are talking to. We are all customers like you. You will need to contact customer service & sort it out with them. Are you on a consumer contract or business?

http://www.o2.co.uk/contactus

MI5 · ‎15-05-2017

No one gets a vat invoice anymore unless they ask for it.
They used to do it automatically but it seems to have changed and quite a few report problems in getting one, so good luck when you call CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-05-2017

My bills are still vat bills so presumably anyone who requested vat bills in the past still get them.

The VAT number is there if you require it @Anonymous

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