
on 08-05-2017 16:38
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on 08-05-2017 16:38
I recently upgraded my contract.
My confirmation letter says airtime plan £18 a month and device plan £21 = £39 per month.
Plus a £3 discount on tariff for 24 months from date of connection making it £36 per month
Does the VAT get added onto the £36 OR is it already included in the £36?
thank you
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on 08-05-2017 16:40
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on 08-05-2017 16:40
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on 08-05-2017 17:32
Is this correct?
My tarriff as I said is £18 pm with £3 discount.
This is the bill I'm querying and have to add getting nowhere with CS!
My tarriff £15.39 (39p is the change in Apr for inflation)
extras 1.37
Total £16.76 then they have added VAT of £3.34 giving total bill of £20.10
Looking at that the VAT has been added onto the tarriff and isn't already included in the £15??
thanks
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on 08-05-2017 18:23
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on 08-05-2017 18:23
You can check if you still have the discount bolt on in your MyO2 http://www.o2.co.uk/myo2
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on 09-05-2017 12:40
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on 09-05-2017 12:40
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 10-05-2017 20:05
Yes it's still valid, they only gave me it when I upgraded in Jan this year and letter says it's valid for 24months.
The odd thing is it isn't shown as a bolt on or as a discount on the actual bill.
Putting it in writing now, as over the phone you get nowhere.
Thanks for the help
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on 10-05-2017 20:06
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on 10-05-2017 20:39
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on 10-05-2017 20:39
@Anonymous wrote:Yes it's still valid, they only gave me it when I upgraded in Jan this year and letter says it's valid for 24months.
The odd thing is it isn't shown as a bolt on or as a discount on the actual bill.
If it's not showing on your bill or as a bolt on then it hasn't been applied.
Go for complaints.
Resolver gets good results http://www.o2.co.uk/how-to-complain
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

