on 20-05-2020 20:23
Received a text from "O2:UK" after a few calls earlier in the day from a number claiming to be O2, using automated voice messages to tell me my phone bill is overdue.
The text I received quoted my full name, O2 account number and the amount overdue on my phone bill - all correct - therefore I thought it was genuine and without thinking, paid the bill using my credit card. Stupid, I know. I'm usually wiser to these things but it looked very genuine and the fact it had all my correct information had me fooled
I realised the link looked dodgy so I googled the number and realised lots of people were reporting it as a scam. I logged into my O2 account and sure enough, my phone bill was still unpaid.
The number that called me was 0330 123 9245
Has this happened to anyone else from these same scammers, and is there anything I can do to get my money back? And how do they know my account information?
Thanks in advance!
20-05-2020 20:38 - edited 20-05-2020 20:52
Definitely a scam. https://who-called.co.uk/Number/03301239245
See community help here:
And O2 advice here…
You should also ring Customer Service and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
on 20-05-2020 20:42
It is a genuine O2 number.
Your online account will take a while to update after you've paid.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 20-05-2020 21:51
I really hope that it was o2 .
Perhaps you would be kind enough to let us know, that it was all ok or not. That would be very helpful.
Many best wishes and welcome to the o2 community forum.....TallTrees