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Level 1: Joiner
Posts: 1
Registered: ‎20-06-2019

Phishing scam knew all my details?

Received a text from "O2:UK" after a few calls earlier in the day from a number claiming to be O2, using automated voice messages to tell me my phone bill is overdue. 

 

The text I received quoted my full name, O2 account number and the amount overdue on my phone bill - all correct - therefore I thought it was genuine and without thinking, paid the bill using my credit card. Stupid, I know. I'm usually wiser to these things but it looked very genuine and the fact it had all my correct information had me fooled Smiley Sad

 

I realised the link looked dodgy so I googled the number and realised lots of people were reporting it as a scam. I logged into my O2 account and sure enough, my phone bill was still unpaid.

 

The number that called me was 0330 123 9245

 

Has this happened to anyone else from these same scammers, and is there anything I can do to get my money back? And how do they know my account information?

 

Thanks in advance!

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Posts: 87,009
Topics: 731
Registered: ‎14-01-2013

Re: Phishing scam knew all my details?

[ Edited ]

@roseburke_ 

Definitely a scam. https://who-called.co.uk/Number/03301239245 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

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Posts: 100,735
Topics: 547
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Registered: ‎04-04-2012

Re: Phishing scam knew all my details?

@roseburke_ 

It is a genuine O2 number.

Your online account will take a while to update after you've paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,009
Topics: 731
Registered: ‎14-01-2013

Re: Phishing scam knew all my details?

According to O2 on Twitter, it isn't them.

https://twitter.com/o2/status/1030363556716453888?lang=en 

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Level 29: Intuitive
Posts: 4,685
Registered: ‎03-08-2018

Re: Phishing scam knew all my details?

Hi @roseburke_ 

I really hope that it was o2 .

Perhaps you would be kind enough to let us know, that it was all ok or not. That would be very helpful. 

Many best wishes and welcome to the o2 community forum.....TallTrees