Solved: Re: Pending transaction

LGM123 · ‎16-10-2020

hi I have just upgraded my phone tonight online with an agent I have paid the remainder of my old contract off, but on my bank it says 2 pending transaction, I have been intouch with the bank before and 2 transactions of £254 are definitely pending one needs cancelled. I didnt go through with the first one!

MI5 · ‎16-10-2020

@LGM123

O2 will only call for one payment, the other one will be returned to your cleared funds in 4 to 5 days depending on your banks policy.

O2 do not have the money to return it to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-10-2020

@LGM123

O2 will only call for one payment, the other one will be returned to your cleared funds in 4 to 5 days depending on your banks policy.

O2 do not have the money to return it to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LGM123 · ‎16-10-2020

Thank you! Do I not need to go to an 02 shop or anything to sort it?

MI5 · ‎16-10-2020

@LGM123

No, as I said, O2 don't have the money anyway.

Assuming only one order has been completed.

It's held in a shadow account and if not called for by the retailer, will be returned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LGM123 · ‎16-10-2020

Yeah only one purchase went through for a phone. I just got abit worried when I saw 2 pending transactions. Thanks for your help 🙂

MI5 · ‎16-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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