Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113268 Views
  • 20 replies
  • 5 kudos

Resolved! do you need to open the credit agreement email for your order to be sent to you first o2 order onlin

hi everyone i justs ordered the new Iphone X taking out first contract with o2 i completed everything and expected my phone to be delivered next day (6 april) it never came and no email came for the order number only go the parcal numbver on MY O2 ap...

ryan18 by Level 1: Joiner
  • 2769 Views
  • 25 replies
  • 0 kudos

Resolved! Billed twice

I have been billed teice and need to know who to contact or what to do

Resolved! Payment day

Good Morning, Could you please let me know how can I change DD date? Thank you

Sandra_uk by Level 1: Joiner
  • 433 Views
  • 2 replies
  • 0 kudos

Resolved! Please clarify data speeds when roaming

Hi, Could O2 please clarify your data speeds while roaming. Middle of last year (June) there was a number of articles about O2 agresvly throteling data when roaming but O2 also stated this would be removed in the next few weeks. I am a frequent trave...

Tommy5 by Level 1: Joiner
  • 5429 Views
  • 11 replies
  • 0 kudos

Resolved! finding the IMEI number of a broken phone, do not have the box either

Hi, My daughters phone is completely broken and for her to claim on her insurance she needs to provide the IMEI number of the handset, unfortunatley we cant get on the phone and we do not have the box to hand. Is there any way of recieveing the IMEI ...

MV1954 by Level 1: Joiner
  • 3406 Views
  • 3 replies
  • 0 kudos

Resolved! Balance for outstanding airtime bill set to £0.00

Okay, so the bill payment for my contract was due today, and when I went to pay it last night on the O2 mobile app I was greeted, on the payments page, by a message saying that there was an outstanding balance of £0.00 for the Airtime plan, and anoth...

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Scotteh by Level 1: Joiner
  • 3858 Views
  • 6 replies
  • 0 kudos

Resolved! How do i get PAC?

I wish to switch from O2 to another company for a Sim only tariff. How do i get PAC from O2?

prmanthri by Level 1: Joiner
  • 700 Views
  • 2 replies
  • 0 kudos

Resolved! 02

If you pay off your phone on an O2 refresh contract can you cancel your contract?

Cj21 by Level 1: Joiner
  • 1724 Views
  • 7 replies
  • 0 kudos