Payments

[Anonymous]

I am trying to use the automated payment service but is not available it keeps saying will transfer me to am adviser. Also the option to make a payment on the web isn't there? What's going on!

[Anonymous]

Refresh tariffs arent meant to be paid online. Because the phone plan is a credit agreement, online payments USUALLY go towards the airtime, meaning youll have to call up and ask them to take what youve overpaid to the airtime, back to the phone plan. Ring and pay/Use direct debit.

[MI5]

I would have thought a DD was compulsory for any credit agreement?

[adamtemp64]

@mi5 the t&c state it must be DD so how are users getting away with it one for @Toby to feedback

[Anonymous]

In my experience if you ask them to stop the direct debit and you want to pay manually they will not have a problem with it I used to do it with one of my contracts

[Anonymous]

How often do we see this happen? The direct debit is cancelled and then there are payment options.

Advice is always to set the dd back up. Saves all the hassle so you can go and enjoy your phone.

If you have to phone to pay it doesn't take long to her through to an o2 customer advisor on 202.

[adamtemp64]

@Anonymous the key is ensure the dd is in place for the device plan at least and then the manual option for airtime should be ok .

[Anonymous]

@adamtemp64 I still maintain it is best to leave the dd in place for both. Too often people come on here having difficulties because they didn't pay on time and then they pay but it takes time for the system to pick up.

Much easier to pay by dd as per the t&c's

[adamtemp64]

@Anonymous yes agreed but as the device plan is a consumer credit agreement it could have issues at least o2 will accept manual payments for the airtime agreement . So until o2 allow the online payment system to allow payment separately there will be issues but @Toby o2 need to enforce the t&c we see it so many times on here.

[Anonymous]

Paying without direct debit works for some people as long as O2 get their money I can't see them making an issue out of it

[Anonymous]

Good evening @Anonymous

Agree in principle but people do come on here when it goes wrong. Agree with you people should have the choice, I just recommend dd to solve the potential issue