Re: Payments

Kimberley2 · ‎13-05-2020

Hello.

How do I stop myself getting charged more if I’m unable to make a payment until it’s my actual payday.. I’m not working due to this virus, I do not get paid a lot of money now. So I’m really struggling

MI5 · ‎13-05-2020

@Kimberley2

You need to speak to payment management.

Contact details on this link Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kimberley2 · ‎13-05-2020

Thank you, but I’m unable to call.

Cleoriff · ‎13-05-2020

Then use Skype in the guide given by @MI5 @Kimberley2

Veritas Numquam Perit

MI5 · ‎13-05-2020

Skype details on link if your phone is cut off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kimberley2 · ‎13-05-2020

I don’t not have skype either

MI5 · ‎13-05-2020

You can download it for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-05-2020

@Kimberley2

You can download it. How to is also in the guide posted by @MI5

Veritas Numquam Perit

Kimberley2 · ‎13-05-2020

I would just prefer to contact them by email or something, I don’t tend to well with video calling/voice calls(not that I can call them)

MI5 · ‎13-05-2020

There is no email, sorry.
ALL methods in the link I gave you and you don't have to video call on Skype either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Payments

Ordered a new contract instead of upgrading existi...

I can’t pay my bill because my 02 account is fault...

Pay Off Virgin Mobile Credit Agreement

PAC Required

Lost simcard