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Level 1: Joiner
Posts: 1
Registered: ‎28-07-2020

Payment

I have made My Monthly payment through Monzo. The money has been taken away from my account but o2 still wants this months payment??

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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Payment

@User355 

There have been previously reported problems with Monzo.

I'd give O2 a call to sort it out Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,180
Topics: 747
Registered: ‎14-01-2013

Re: Payment

@User355 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

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Level 33: Firestarter
Posts: 1,510
Registered: ‎04-04-2012

Re: Payment

@User355

Was this a debit card or Direct Debit, payment, if debit card when did you make the payment?, as it can take between an hour and 24 hours to show in my o2

also when you check the Monzo app does it show as pending or completed.

Did you also receive emails from o2 saying payment complete.
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts