on 28-07-2020 11:39
There have been previously reported problems with Monzo.
I'd give O2 a call to sort it out Guide: Coronavirus Community Help and Support
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 28-07-2020 11:46
Was this a debit card or Direct Debit, payment, if debit card when did you make the payment?, as it can take between an hour and 24 hours to show in my o2
also when you check the Monzo app does it show as pending or completed.
Did you also receive emails from o2 saying payment complete.
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts