Payment

[User355]

I have made My Monthly payment through Monzo. The money has been taken away from my account but o2 still wants this months payment??

Help

[MI5]

@User355 

There have been previously reported problems with Monzo.

I'd give O2 a call to sort it out Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Cleoriff]

@User355 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[madasaf1sh]

@User355

Was this a debit card or Direct Debit, payment, if debit card when did you make the payment?, as it can take between an hour and 24 hours to show in my o2

also when you check the Monzo app does it show as pending or completed.

Did you also receive emails from o2 saying payment complete.