Payment not recieved

[Anonymous]

I was late on paying my phone bill, I have paid it and the bank said it has came off my account ,this was two days ago and my phone hasn’t been reconnected yet as they say they haven’t received payment yet what should I do?

[Cleoriff]

@Anonymous  Ring CS again tomorrow They open at 8am. https://www.o2.co.uk/contactus

Payment takes a little time to update itself in the system....

[Anonymous]

Thank you for your reply,just a bit worried now as that has been over 48 hours

[MI5 · Accepted solution]

It really should have updated by now.
Get a payment reference number from your bank before you call so that O2 can trace the payment.

[Cleoriff]

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@Anonymous wrote:
Thank you for your reply,just a bit worried now as that has been over 48 hours

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Only customer services can advise you @Anonymous as we have no access to your account.

[jonsie]

Let's hope you are reconnected when the systems update at midnight. 

Are you periodically rebooting your phone? 

[Anonymous]

Ok,will do that first thing in the morning,thank uou

[MI5]

Good luck @Anonymous

[Cleoriff]

@AnonymousI hope it gets sorted asap...:smileywink:

[Anonymous]

Thank you ,nothing worse than not being able to use your phone 😂