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Payment missing

Cara374
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on ‎20-05-2020 13:44

on ‎20-05-2020 13:44

I made a payment through the app over a week ago, it’s left my account but it’s not been received by o2.
I called and they asked to send proof over to paymenttotrace@o2.com but it keeps being rejected by the server.
Does anyone else know the email address I can send it to? Don’t exactly want to be charged twice for something!
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MI5
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on ‎20-05-2020 13:47

on ‎20-05-2020 13:47

@Cara374 

I'd call again to check the address Guide: Coronavirus Community Help and Support 

Also make sure you are using an o not 0 for o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cara374
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on ‎20-05-2020 13:53

on ‎20-05-2020 13:53

Thanks, already called twice about this so was frustrating. Will try again. Double checked the spelling before ending the call too.
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