Payment issue for my monthly contract

[MrRichAllen1976]

I had a text from O2 earlier stating a monthly payment of about £14's failed because I'm currently in financial hard times and am struggling to pay regular Bills and stuff.

I have some money on my cash card, just enough to pay it (I think), if I was to pop to the Meadowhall Store this weekend would they accept it?

I don't really want to have to phone CS due to the 2 way difficulty with accents.

The payments are for my device plan and airtime.

[MrRichAllen1976]

I just tried to pay for the account and was greeted with this.

Sort you damn website out!

[MrRichAllen1976]

@pgn I just called them on 2729, worst customer service ever, I didn't even get past the automated thing, which didn't understand my accent (seriously annoying), I know it's a Sunday afternoon but let me talk to a person for Christ sake.

[pgn]

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@MrRichAllen1976 wrote:

@pgn I just called them on 2729, worst customer service ever, I didn't even get past the automated thing, which didn't understand my accent (seriously annoying), I know it's a Sunday afternoon but let me talk to a person for Christ sake.

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You can reach the Payment Management team free from most phones on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[madasaf1sh]

Why are you trying to pay again, you have already said you have paid the bill..

Trying to pay again just causes more issues...  The automated system will put you through to CS if you cant get past it, happens to me all the time...

[MrRichAllen1976]

Well 5 ACTUAL days later the payment still ain't gone through, they've just sent me an email saying all outgoing calls are going to their call centre! You what? I paid the damn Bill! If the payment doesn't go through by close of play tomorrow I will be making a formal complaint to my Bank, and O2.

Seeing as they've turned off data and transferred all outgoing calls to their payment centre, which has pretty much bricked my phone. I KNOW I've already paid the outstanding Bill on the account, it's not my fault.