Payment Plan Team

[Ophelia6]

I need to set up a payment plan as I have incurred extra charges while abroad and cannot afford mt bill this month. Is there anyway I can do this online through my account?

[jonsie · Accepted solution]

You need to call 202 and ask to speak to the Payment Management Team. It can't be done online unfortunately.

[Bambino]

@Ophelia6 You need to contact customer service asap, as @jonsie has suggested. You don't want to fall into arrears. O2 are ruthless when it comes to non-payments. Setting up a payment plan, if they will allow you to do that, will probably also put limits on your phone usage, but that's better than a negative mark on your credit rating. Good luck.

[Anonymous]

They will likely bar your outgoing calls & messages until the bill is paid in full

[madasaf1sh]

I would have a plan already in mind, of what you can afford to pay, and to be fair the payments team are usually quite amenable, they will probably put a roaming and premium bar on the account..

The best bet is to talk to them, and be honest. 🙂 You can call them on 0800 902 0217  between 8 and 8

Let us know how you get on

[EmilieT]

Hi @Ophelia6, I hope you found the advice above useful and that it'll help you get this sorted quickly Let us know how you get on with this after talking to the Team!

[RebeccaR]

I have arranged a payment plan with O2 do you know when they payment plan will appear on my O2 account???