Payment Management Team: non-contactable

[plk]

Have been advised to contact Payment Management Team (PMT) to set up a payment plan as I am now out of work owing to Covid-19 lockdown. I'm unable to connect with PMT at all - none of the few telephone numbers listed allow this.  They are all automated and steer you to make a payment. I'm currently getting multiple texts daily threatening to restrict my 'phone service to incoming calls only. I've made small payments to my various o2 accounts but without having an arrangement in place I'm hoping no negative/adverse action will be taken against me in the mean time. Any advice, please?

[O2Lorna]

The payment management team are the only people that can arrange this for you. The best time to get through is early morning.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[plk]

I called that number at 8.06am this morning and got the automated message I've been getting from all my other attempts-it sends me text link to make a payment and then ends my call. No option to speak to anyone. The times you have given are useless if all one gets is a pre-recorded message.

[plk]

Printing a number and opening times gives one false hope we can actually speak to someone! I get it there are fewer people available to respond and have no problem waiting a long time to be answered - as long as I can get someone to answer!

[gmarkj]

If you open the link posted then there are other numbers:
0800 032 1402
0800 977 7337
0800 587 4005
0800 090 1808

[plk]

Thanks for these numbers each of which gave me the same messages/instructuions. I was able to break this catch-22 cycle by selecting Option 1 for anyone affected with lost or stolen or fradulent enquires. A human being answered after a short amount of time and was able to put me through to a member of the PMT and after some time of me pressing for the o2 Covid-19 plan, I was placed on the plan for 3 months whereby my credit score would not be affected and I agreed to make whatever payments I can until that point. I had previously sought to avoid Option 1 as instructed by the message thinking I didn't fall into that category but it was the only way I got to talk to a human being! Result!

[jonsie]

Good to hear @plk