Paying bills whilst on lockdown
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on 23-03-2020 12:18
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on 23-03-2020 12:24
Statement from O2 here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464#M33...
Supporting our customers
We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.
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on 23-03-2020 12:36
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on 23-03-2020 12:37
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on 23-03-2020 12:37
Have you called to ask about your situation or just guessing?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-03-2020 12:59
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on 23-03-2020 12:59
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on 23-03-2020 13:22
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on 23-03-2020 13:49
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on 23-03-2020 13:49
@Kevin54 I'm sure your suggestions are well meaning, but putting people who are on contract on Pay & Go for one is impractical. They would need different sim cards, as the info on the cards is not the same, and the logistics of switching account information for potentially millions of customers would probably be mind boggling.
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on 24-03-2020 18:48
Would be good they could Maybe amend my tariffs to a lower data and a limit on my free calls and lower my bill...I guess I’ll have to call and see what can be done..thanks for the help guys..stay safe
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