Pay 'new replacement' not showing via o2 app

[Donfor39]

Bought a new zte a110 today in store.

 Yesterdays device is to be returned as was stating no sim.

As yesterday's sim is showing via o2 app.

Is it 24 hrs for my new sim to show with 10 big bundle?

Reason I ask is I have no way of checking my usage.

Though text and call to CS confirm my budle is active.

Thanks in advance, I thought the info box would have update since leaving the store.

[MI5 · Accepted solution]

It will usually update at or around midnight on the day of any changes.
If not updated by tomorrow give CS a call on 4445.

[Donfor39]

After 2 echats and a phone call.

my device was added via mobileo2.co.uk site.

Also removed the ZTE a110 -sim fault posted to 02 returns this morning.

thanks for the advice anyway I suspect o2 advisors are not widely knowledgable on change of device via o2 app

At least 3rd e chat advisor re assured me it would update in 1 hour though when I found the mobile link decided to make the necessary change myself.

zte a110 correct big10 bundle and allowance since showing via o2 app.

[MI5]

Good to hear