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Pay 'new replacement' not showing via o2 app

Donfor39
Level 3: Thinker
  • 31 Posts
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Registered:

Bought a new zte a110 today in store.

 

 Yesterdays device is to be returned as was stating no sim.

 

As yesterday's sim is showing via o2 app.

 

Is it 24 hrs for my new sim to show with 10 big bundle?

 

Reason I ask is I have no way of checking my usage.

 

Though text and call to CS confirm my budle is active.

 

Thanks in advance, I thought the info box would have update since leaving the store.

iPad Pro 64gb silver

iPhone 6 64gb silver.
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MI5
Level 94: Supreme
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Registered:
It will usually update at or around midnight on the day of any changes.
If not updated by tomorrow give CS a call on 4445.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143456 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
It will usually update at or around midnight on the day of any changes.
If not updated by tomorrow give CS a call on 4445.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Donfor39
Level 3: Thinker
  • 31 Posts
  • 10 Topics
  • 1 Solutions
Registered:

After 2 echats and a phone call.

 

my device was added via mobileo2.co.uk site.

 

Also removed the ZTE a110 -sim fault posted to 02 returns this morning.

 

thanks for the advice anyway I suspect o2 advisors are not widely knowledgable on change of device via o2 app

 

At least 3rd e chat advisor re assured me it would update in 1 hour though when I found the mobile link decided to make the necessary change myself.

 

zte a110 correct big10 bundle and allowance since showing via o2 app.

iPad Pro 64gb silver

iPhone 6 64gb silver.
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MI5
Level 94: Supreme
  • 143456 Posts
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  • 27490 Solutions
Registered:
Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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