Pay monthly sim card

Simpsons28 · ‎07-01-2019

Orderd a pay monthly sim it's up and running on my 02 account but still no sim card has been sent to me what do I do?

And I orderd the same for my wife but hers hasent gone on to her account and also no sim card what is going on?
Please help

MI5 · ‎07-01-2019

@Simpsons28 you'll need to ask customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎07-01-2019

@Simpsons28 If you have an O2 store nearby, and have the time to call in, staff in the store should be able to call customer service and you can get sims for the accounts and get set up right then and there. Just be sure to bring identification with you.

I DO NOT WORK FOR O2

Marjo · ‎08-01-2019

Hi @Simpsons28, we'd love to hear how you're getting on with this.

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