This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Pay and Go receipt/invoice

Go to solution
Anonymous
Not applicable

on ‎04-02-2015 11:12

on ‎04-02-2015 11:12

Hi - is there any way to get a receipt/invoice online for P&G topups?

 

Craig

Message 1 of 5
4,217 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

Any info that O2 hold regarding your details and PAYG accounts will likely be subject to a subject access request which will cost you £10 a time to get the info.
Request form here http://static.o2.co.uk/www/docs/kana/subjectaccessrequestform.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 5
4,199 Views
0 Kudos
4 REPLIES 4

Go to solution
jonsie
Level 94: Supreme
  • 95551 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎04-02-2015 11:15

on ‎04-02-2015 11:15

No unfortunately not. The only receipt you have is the text or bank statements.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 5
4,214 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎04-02-2015 11:29

on ‎04-02-2015 11:29

I'm wondering if somewhere O2 do have some info on top ups on a Payg account.

May be worth phoning customer services to ask on 4445

Would you let us know how you get on.
Message 3 of 5
4,204 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151655 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

Any info that O2 hold regarding your details and PAYG accounts will likely be subject to a subject access request which will cost you £10 a time to get the info.
Request form here http://static.o2.co.uk/www/docs/kana/subjectaccessrequestform.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
4,200 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 95551 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎04-02-2015 11:42

on ‎04-02-2015 11:42

They will have some sort of records ie. ref the Rewards system. However I'm fairly sure the subject access form doesn't list top ups. To answer the OP's question...no the top up records are not available online wink

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 5
4,190 Views
0 Kudos
Top Kudoed Authors
View All
Top