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Pay and Go receipt/invoice

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Anonymous
Not applicable

on ‎04-02-2015 11:12

on ‎04-02-2015 11:12

Hi - is there any way to get a receipt/invoice online for P&G topups?

 

Craig

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MI5
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‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

Any info that O2 hold regarding your details and PAYG accounts will likely be subject to a subject access request which will cost you £10 a time to get the info.
Request form here http://static.o2.co.uk/www/docs/kana/subjectaccessrequestform.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎04-02-2015 11:15

on ‎04-02-2015 11:15

No unfortunately not. The only receipt you have is the text or bank statements.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
Not applicable

on ‎04-02-2015 11:29

on ‎04-02-2015 11:29

I'm wondering if somewhere O2 do have some info on top ups on a Payg account.

May be worth phoning customer services to ask on 4445

Would you let us know how you get on.
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MI5
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‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

‎04-02-2015 11:32 - edited ‎04-02-2015 11:32

Any info that O2 hold regarding your details and PAYG accounts will likely be subject to a subject access request which will cost you £10 a time to get the info.
Request form here http://static.o2.co.uk/www/docs/kana/subjectaccessrequestform.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-02-2015 11:42

on ‎04-02-2015 11:42

They will have some sort of records ie. ref the Rewards system. However I'm fairly sure the subject access form doesn't list top ups. To answer the OP's question...no the top up records are not available online wink

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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