cancel
Showing results for 
Search instead for 
Did you mean: 

Partial bill payment not showing

Julie121
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi hoping you can help,

 

I bought a bolt on while abroad and wanted to pay it off as soon as possible which I did over a week ago. However my o2 app isn’t showing this anywhere and still says the normal bill plus the extra will be coming out on the first of March. I’ve tried contacting o2 via the app chat and on the phone but the app keeps crashes or the security text don’t come through and I’ve waited over half an hour on the phone without getting through. When I check my balance on 202 it has the updated amount and the money has left my account. Thank you 

Message 1 of 2
185 Views
1 REPLY 1

Enlli
Level 66: Unequalled
  • 6828 Posts
  • 51 Topics
  • 1527 Solutions
Registered:

The App is not good at those sort of things. I have a credit that does not show in the App but does on the Web Version

Try

https://mymobile2.o2.co.uk/?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
179 Views