Pac Reversal?

[Anonymous]

I just joined O2 on the 5th of July using a pac code to transfer my number over. I get terrible connection at work so I decided to cancel. I spoke to customer services yesterday about this and told them I wanted to keep my number. I got a voicemail today saying I could call up and receive my pac code as I wanted to keep my number. 

So I called backed today and was told if O2 did issue a pac code it would not work as the number has only been with o2's netword for 1 week. Apparently I need to call my old network provider and ask for a pac reversal?

Anyone had an experience like this? Unfortunately I cant get through to Three as their phone lines are down 😞

[Anonymous]

I've seen O2 Twitter use self help threads from this forum too.

[Anonymous]

Off topic I know so apologies but maybe one day there might just be a world without live chat. I have said before and I will say again it is not fit for purpose.

[Anonymous]

How did you get on with this @Anonymous ?

[Anonymous · Accepted solution]

After 4 days on the phone and on live chat I finally got my pac code and have successfully ported my number over. If they try this with any of you do not give up, this whole pac reversal business is a farce. O2 had my pac code all along but somehow managed to not give it to me. 

[jonsie]

Glad you finally got it sorted, what a mess. Thanks for updating.:smileyhappy:

[Anonymous]

Thank you for letting us know how this panned out @Anonymous

Take care and hope all goes well.

[MI5]

Just as I thought 😞