PAYG reward not credited

Lowerwatts · ‎03-11-2020

I was persuaded to move to a monthly contract, but knew that I had an imminent reward to claim. I was told that it would show up as a credit in my next airtime bill. It has not occurred and I am I have lost it.

MI5 · ‎03-11-2020

@Lowerwatts

It should have been claimed as credit before you transferred.

You'll need to call O2 now to see if they will give you the credit on your contract.

202 from your mobile or these numbers Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lowerwatts · ‎04-11-2020

Thanks. The reward credit only became valid two days after the monthly contract kicked in, so it did not appear on my PAYG balance which was transferred over. I explained this at the time and subsequently to an O2 chat person and was told that it would happen automatically after the first monthly bill cycle - it hasn’t.

MI5 · ‎04-11-2020

Forget chat and call them @Lowerwatts

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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