Payg credit gone

[Alanjones]

I have about £85 credit on my phone,gone to ring someone and sim says emegency calls only . Been like it all day,but my spare 02 sim in another phone works perfectly.

 Swopped sims over 2 different phones,and same result. Any ideas please before i dial 4445 tomorrow on my spare 02 sim?

[MI5 · Accepted solution]

@Alanjones 

Maybe disconnected through lack of use?

A chargeable call is required at least once every 6 months.

You'll need to contact O2 to reactivate it.

Guide: How to find help & contact O2 

[Luke35]

You mite of used up your data and didn't realise it to why your credit has gone.

[Alanjones]

Thank you. 

It was lack of use. Reinstated my number and credit back to sim.

So glad i kept my old tarrif of 3p min 2p text and 1p mb 

As a light user its perfect for me .

Have set a reminder now to make a call every 6 months,dont want to risk losing it again

[MI5]

You're welcome @Alanjones