PAYG balance disappeared from my old my o2

[Gran2]

My PAYG balance of about £8 disappeared when I set up a pay monthly SIM a few weeks ago. I have just set up the new my o2 account as I was unwell for a couple of weeks. Will that balance eventually turn up? It was on the same o2 number which is on my contract.

[Cleoriff · Accepted solution]

@Gran2 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Gran2]

Thank you Cleoriff. I will try that.