Re: PAYG Useage

Anonymous · ‎20-11-2017

I have just moved to a classic PAYG and put £10 on my account. I have not used my phone but the balance is now at £8.91 the following day - I cannot see why. Can anyone help?

MI5 · ‎20-11-2017

If the Phone hasn’t been used for anything it shouldn’t decrease your balance but we can’t see your account on here so you need to call customer service or try live chat to see what has taken your credit
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff · ‎20-11-2017

Just checking if Classic PAYG incurs the £1.00 web daily charge if mobile data is on @MI5

Never used it so I'm not sure whether this is the problem?

Veritas Numquam Perit

MI5 · ‎20-11-2017

No it’s a charge per mb.

But anyway, the OP said Phone not used so I assumed not data either?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-11-2017

@MI5 wrote:
No it’s a charge per mb.

Thanks for that...:smileywink:

Veritas Numquam Perit

gmarkj · ‎20-11-2017

Is it a pro rata charge or flat £x per Mb?
Apps updating? Apple device registering for iMessage?

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MI5 · ‎20-11-2017

5p per mb.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-11-2017

So 21-22mb then. Not an unlikely number, particularly if apps were updating.

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MI5 · ‎20-11-2017

I guess we need a definition of "not used" ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-11-2017

Very true.
Can you confirm what you mean by not used @Anonymous?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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