PAYG Top-up problems.

[Anonymous]

Hi

I am currently in the Australia.   I have just purchased an O2 'Classic Pay as You Go' SIM for use when I return to England in April.

I have had no problem registering an account on the O2 website.  I have received the acknowledgement SMS and emails from O2.

When I then login and attempt to top-up using the 'web top-up' using my UK NatWest Visa Debit card I find that I am constantly getting a message saying my UK address is not found.

I have the postcode and street number correct but no matter how I input the details I receive the message  'address not found'.  Why is this so?

I plan to stop off in Europe prior to arriving back in England so need to top-up the SIM before I leave.

Can anyone suggest an answer for me?

Thank you

Colin

[Anonymous]

PLEASE DISREGARD AND DELETE THE ABOVE POST.

I tried again several hours later and this time all went well.

Hi to all in the community!!

[MI5]

Pleased you sorted it out.
It was probably caused by system maintenance which runs overnight UK time every night.

[Martin-O2]

Glad to hear you got it sorted out @Anonymous I'll leave your post here in case anyone else has a similar issue. 

[Cleoriff]

Hi @Anonymous Welcome to the forum.

Pleased it's sorted now. Quite a common occurrence for O2 systems to run on a go slow after midnight...

[Anonymous]

Thanks Guys

I forget about the time difference.

Hopefully all will run smoothly form now on.

LeWob

[ashleybristol1]

Welcome to the forum

More info