PAC number

[Anonymous]

How long does it take to send

a PAC number? Yesterday at 13.00 I was told it would be sent by text shortly.

[Cleoriff]

@AnonymousProbably have to wait till after the weekend....

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[MI5 · Accepted solution]

It should be immediately.
Ask again https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

[Anonymous]

@Anonymous try again but wouldn’t surprise me if you don’t get it until Monday now 

[MI5]

No need to wait.
It’s a system generated code.
Any customer service advisor can press the right buttons to get it.

[Cleoriff]

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@MI5 wrote:
No need to wait.
It’s a system generated code.
Any customer service advisor can press the right buttons to get it.

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True...but they obviously haven't...Probably fancied an early finish...

[Bambino]

Getting the PAC is the easy bit, but they don't port numbers on the weekend. I always find it strange in the age we live in that weekends still exist. Computers don't need the weekend off.

[MI5]

That’s because number porting has to be entered on the system by a human and it’s those that don’t work at the weekends.

[Bambino]

I understand that, but wouldn't it be a much easier way to expedite PAC requests to have one or two humans there at the weekends? CS is there. From the way you describe it, it seems a simple enough process to do.

[Anonymous]

Hi, I phoned them back and the advisor stayed on the phone while he texted my PAC code to make sure I got it. Can't ask for more than that