PAC Code not working

[Sean_95]

I'm trying to move my phone number from my old (O2) phone to a new (EE) one. I have texted PAC to 65075 and was sent a code. I went through the process to change it over online and was told that I'd receive a text on the day it was supposed to change over, but that text never came. I've tried it again since with no luck.

Googling this issue, it seems that most people have got it sorted by giving O2 a call, but at the moment they're saying to only contact them if it's really urgent, which I suppose it isn't. I could really do with getting the number moved over though. Any advice would be much appreciated.

[Cleoriff · Accepted solution]

@Sean_95 

Guide: How to get your PAC [June 2021 Update] 

It is urgent to you, so give them a call. There are numerous numbers in this guide which will get you through to O2. Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to be the best one.

[MI5]

@Sean_95 

If I'm understanding you correctly you are leaving O2?

If so, it's EE you should be asking about your port as it's they who initiate it.

[Sean_95]

@MI5 

The EE website says I need the PAC code from O2: "Alternatively, if you're new to EE and want to keep your number from your old provider, you'll need a PAC code from them to use your old number with us."

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/what-is-a-pac-code

[Sean_95]

@Cleoriff 

Ok, thanks. I will give them a call this week.

[Cleoriff]

@Sean_95 

They are open until 8pm tonight.

[MI5]

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@Sean_95 wrote:

@MI5 

The EE website says I need the PAC code from O2: "Alternatively, if you're new to EE and want to keep your number from your old provider, you'll need a PAC code from them to use your old number with us."

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/what-is-a-pac-code

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@Sean_95 

You said you had got your PAC from O2 already?

You just need to give your PAC to EE and they will do the rest.

[Sean_95]

I called them today and they issued me a new PAC code, so this should get sorted tomorrow. Thanks.